The UK coronavirus lockdown is forcing businesses and individuals to change the way they operate and live their lives. Splend is no exception, and nor are our clients and members.
The safety of our members and staff is our number one priority. We’re working tirelessly to align our operations with the Government’s restrictions and advice, so we can protect each other, assume social responsibility, and do our part in easing the pressure on the NHS.
Transparent communication is imperative in these demanding times, so we’ve compiled the most important questions you might have about how Splend will operate during the lockdown.
Take a moment to read through this FAQ and check back regularly as we’ll continue to update this post as the situation evolves. Reach out to us on 0333 016 4331 if you have any further questions.
Is the Member Support Centre still open?
Yes, until further notice our Member Support Centre remains open to assist you. During this time, we ask you to visit the Member Support Centre by appointment only.
If you have any questions or concerns, please don’t hesitate to call us on 0333 016 4331.
Will the opening hours change?
No, our Member Support Centre will continue to operate as usual until further notice. We’re open 9AM – 5:30PM Monday through Friday.
Call 0333 016 4331 and ask for an appointment, so we can ensure the safest conditions for your visit.
Can I still get a car?
Yes, other than restricting the number of members and clients in our Member Support Centre at one time, we continue our operations as usual. This includes onboarding new members and handing out cars too.
Are the cars safe to pick up?
Yes, we’re taking steps to ensure all our cars are thoroughly cleaned and sanitised before handing them out to our new or returning members.
Do I need to attend my monthly catch up?
No, your Member Success Representative will call you on the phone to minimise personal contact.
Do I need to attend my scheduled servicing appointment?
Yes, until further notice you must still attend your car’s scheduled servicing appointment. The health and safety precautions are top-priority in the maintenance centres too.
Can I do delivery work now that ridesharing demand is so low?
Yes. Ridesharing is indeed in low demand, but people are increasingly relying on delivery services. It’s also much safer for you to practice during the epidemic. If you’re an Uber driver, activating Uber Eats is easy and straightforward using your existing account and app.
Your Member Success Representative can also help you sign up with other food and parcel delivery apps, some of which offer exclusive benefits to Splend members such as fast-track onboarding so you can skip the line and start earning from day one.
What should I do if I’ve had an accident or have other issues with my car?
Follow the standard procedure: call us on 0333 016 4331 and our team will assist you as usual, or replace your car.
If I hand back my car, can I return to Splend once the outbreak is over?
Yes, we welcome you back into the Splend community anytime you’re ready to hit the streets again.
We recommend you to keep the car at your home location and notify your Member Success Representative immediately. This will prevent spreading the coronavirus to our staff and the general public (i.e. on your way home from the Member Support Centre).
Once you’re diagnosed with COVID-19, you can apply to Uber for financial support to cover both the cost of your car and your loss of earnings.
At Splend we help on-demand drivers thrive. As a result, we continue to help our members through the COVID-19 coronavirus outbreak. Our dedicated Member Success Representatives and Member Care Team are on standby to answer any questions you might have.
Simply call us on 0333 016 4331