To help navigate the COVID-19 pandemic, we offered discounted fees to our members during the months of April, May and June.
As we previously announced, once the Government decided to ease the restrictions, we also reviewed our support packages. Starting with the month of July, our prices will gradually return to normal.
Thank you for your patience during these difficult times. We know that every bit of help counts right now. We’ve listened carefully to your concerns and worked hard to create the following assistance package for you.
We’re offering £70 off your weekly rental fee if you’re on a Rent plan, or a £75 discount if you’re on Rent to buy.
The discounts will go into effect automatically on April 1st and we will not charge this discount back at the end of your contract.
You’ll receive the following rental fee discounts, based on your Splend plan:
|Splend plan||Discount*||More details|
|Rent||£70 off your weekly fee||Read the Rent FAQ|
|Rent to buy||£75 off your weekly fee||Read the Rent to buy FAQ|
*Terms and conditions apply:
- You can only claim your discount once you’re up to date with all your previous payments.
- Missing a payment will automatically revert you to the full pricing.
The discount went into effect automatically starting April 1st and was valid through to June 24th. Given the unpredictable nature of the situation, we’ll review this assistance package on a regular basis, taking into consideration the Government’s advice around the evolution of the COVID-19 outbreak.
We’ll continue to support you during the epidemic by keeping our Member Support Centres open Monday to Friday between 9am and 5pm. We only ask you to call us on 0333 016 4331 and make an appointment beforehand, so we can ensure the safest conditions for your visit.
If you continue to work
We’ll continue to help you find new income opportunities, as the demand for package and food delivery will only increase over the coming weeks.
If you continue to work, it’s worth keeping your Uber Driver app open in the following period because health workers will rely on safe transportation more than ever. Uber recently announced a partnership with the NHS providing free rides and meals to health care workers.
Other support options
Top up your income with parcel and food deliveries
A word on health and safety
The safety of our members and staff remains our number one priority. We’re working tirelessly to align our operations with the Government’s restrictions and advice, so we can protect each other, assume social responsibility, and do our part in easing the pressure on the healthcare system.
Take a moment to read our safety guide:
At Splend we help on-demand drivers thrive, and we continue to help our members through the COVID-19 coronavirus outbreak. Our dedicated Member Success Representatives and Member Care Team are on standby to answer any questions you might have.
Simply call us on 0333 016 4331
In light of the global coronavirus epidemic and the uncertainties it’s created, we’re working tirelessly to continue to support you through these worrisome times.