Becoming a successful rideshare driver isn’t always easy, but with one of these legends by your side, you have all the help you need to be the best driver you can.
But who are Member Success Representatives and what do they do?
Your guardian angel on the roads!
We are always encouraging people to become their own boss, but in all fairness, it’s not all fun and games if you have to do it on your own. It’s liberating in every sense of the word, but you still face some challenges and these may differ completely to your previous workplace. That is where your Member Success Representative will shine: they are the go-to person to help you through the challenges of becoming a successful Uber driver.
The responsibilities of a Member Success Representative are threefold: helping you get started, making sure you are as successful as possible, and resolving problems you may face on the road.
1. Getting you started with ridesharing
Signing you up to Uber
Signing up to Uber sounds simple, but you’ll appreciate the assistance because it can get surprisingly complicated. You can call us anytime you have any uncertainty, and your Member Success Representative and the sign-up team will help finalise your Uber application.
For detailed information on signing up, take a look at our blog post on getting started with Uber in London.
Downloading the Uber app and setting up your Uber account
If the technical details are not clear, you’re not alone. Your Member Success Representative will walk you through every step of the process of setting up your Uber account, and show you all the important information and functions you will need within the mobile app.
Developing your income goals and driving strategy
You need a strategy to beat your competition on the roads regardless if you want to work full- or part-time. Your Member Success Representative will help you put together a tailored plan of attack after identifying your goals, and help you achieve the best work-life balance.
2. Helping you become a successful rideshare driver
Being an Uber driver is comparable to running a small business. As such, your success probably equals benefiting from every chance to boost your profits and your driver rating. On the other hand, you may define success as providing the best possible experience for your riders, meeting new and interesting people, and having lots of fun in the process. Whichever path you choose, there’s always room for small improvements, and your Member Success Representative will help identify every opportunity to make your work more streamlined.
Additional income opportunities
Do you want to earn additional income on top of your rideshare earnings? Your Member Success Representative can help you get a clearer picture of what other opportunities will suit your goals and your work schedule.
It is a requirement at Splend for every driver and their appointed Member Success Representative to catch up once every month. Regular meetings are very helpful in determining how you are progressing against your goals. They also give us the opportunity to take a look a the car and make sure it is maintained to the required safety standard, so that you keep receiving high ratings from riders.
Despite providing high-quality, safe and reliable cars, there may be times on the road where your vehicle isn’t performing to the level you require. The last thing you need in this situation is calling some overseas call centre where your call is bounced around. Wouldn’t you rather have the direct contact details of someone who you know and deal with all the time? If you run into a problem with your vehicle on the roads, just call your Member Success Representative and they will know exactly what to do.
Accidents happen, and even a small crash can put your car off the road for a couple of business days. Should you ever be involved in an accident, your Member Success Representative will be there to support you along the way. Once you have paid the insurance excess, they will take care of replacing your vehicle so you can be back on the road earning an income while yours is being repaired (subject to availability).
Splend is the global leader in providing flexible vehicle access and ownership in the UK, Australia, Canada and Mexico. In addition to our Rent and Rent-to-Buy plans, we also offer our Members ongoing rideshare training, support, and data-driven feedback via a personal Member Success Representative. Our Members also receive some fantastic Member Benefits including discounts from our partners!
For more information about Splend, give our team a call on 0333 444 0533 or email us.