What is a Member Success Representative?

Splend account manager - Member Success Representative
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Becoming a successful rideshare driver isn’t always easy, but with one of these legends by your side, you have all the help you need to be the best driver you can.

But who are Member Success Representatives and what do they do?

Your guardian angel on the roads

We are always encouraging people to become their own boss, but in all fairness, it’s not all fun and games if you have to do it on your own. It’s liberating in every sense of the word, but you still face some challenges and these may differ completely to your previous workplace. That is where your Member Success Representative will shine: they are the go-to person to help you through the challenges of becoming a successful Uber driver.

The responsibilities of a Member Success Representative are threefold: helping you get started, making sure you are as successful as possible, and resolving problems you may face on the road.

1. Getting you started with ridesharing

Signing you up to Uber

Signing up to Uber sounds simple, but you’ll appreciate the assistance because it can get surprisingly complicated. You can call us anytime you have any uncertainty, and your Member Success Representative and the sign-up team will help finalise your Uber application.

For detailed information on signing up, take a look at our blog post on getting started with Uber in London.

Downloading the Uber app and setting up your Uber account

If the technical details are not clear, you’re not alone. Your Member Success Representative will walk you through every step of the process of setting up your Uber account, and show you all the important information and functions you will need within the mobile app.

Developing your income goals and driving strategy

You need a strategy to beat your competition on the roads regardless if you want to work full- or part-time. Your Member Success Representative will help you put together a tailored plan of attack after identifying your goals, and help you achieve the best work-life balance.

2. Helping you become a successful rideshare driver

Business mentoring

Being an Uber driver is comparable to running a small business. As such, your success probably equals benefiting from every chance to boost your profits and your driver rating. On the other hand, you may define success as providing the best possible experience for your riders, meeting new and interesting people, and having lots of fun in the process. Whichever path you choose, there’s always room for small improvements, and your Member Success Representative will help identify every opportunity to make your work more streamlined.

Additional income opportunities

Do you want to earn additional income on top of your rideshare earnings? Your Member Success Representative can help you get a clearer picture of what other opportunities will suit your goals and your work schedule.

Monthly catch-ups

It is a requirement at Splend for every driver and their appointed Member Success Representative to catch up once every month. Regular meetings are very helpful in determining how you are progressing against your goals. They also give us the opportunity to take a look a the car and make sure it is maintained to the required safety standard, so that you keep receiving high ratings from riders.

3. Troubleshooting

Vehicle issues

Despite providing high-quality, safe and reliable cars, there may be times on the road where your vehicle isn’t performing to the level you require. The last thing you need in this situation is calling some overseas call centre where your call is bounced around. Wouldn’t you rather have the direct contact details of someone who you know and deal with all the time? If you run into a problem with your vehicle on the roads, just call your Member Success Representative and they will know exactly what to do.

Accident management

Accidents happen, and even a small crash can put your car off the road for a couple of business days. Should you ever be involved in an accident, your Member Success Representative will be there to support you along the way. Once you have paid the insurance excess, they will take care of replacing your vehicle so you can be back on the road earning an income while yours is being repaired (subject to availability).

About Splend

Splend is the global leader in providing flexible vehicle access and ownership in the UK, Australia, Canada and Mexico. In addition to our Rent and Rent to buy plans, we also offer our Members ongoing rideshare training, support, and data-driven feedback via a personal Member Success Representative. Our Members also receive some fantastic Member Benefits including discounts from our partners!

For more information about Splend, give our team a call on 0333 444 0533 or email us.


Balazs Szekely

Maker by nature, writer by profession, and a petrolhead at heart, Balazs is our very own content creator who brings Splend’s voice to life. He’s been a wordsmith his entire career, having seen it all from the print media to radio through online publishing and marketing copywriting. He’s fascinated by things he has yet to fully understand such as photography, ice hockey, and the bizarre art of aquascaping. In his free time you may find him mixing up cocktails for his friends or away from home on a city break. Drop him a line at balazs.szekely@splend.com

All stories by: Balazs Szekely