Customer Specialist – Success in ridesharing doesn’t always come easy. But with one of these legends by your side, you have all the help you need to be the best driver you can.

But who are Customer Specialists and what do they do?

Your guardian angel on the roads!

We always encourage people to become their own boss, but in all fairness, it’s not all fun and games if you have to do it on your own. It’s liberating in every sense of the word, but you still face some challenges and these may be completely different from your previous workplace.

That is where your Customer Specialist will shine: they’re the go-to person to help you through the challenges of becoming a successful rideshare driver.

The responsibilities of a Customer Specialist are threefold: helping you get started, making sure you are as successful as possible, and resolving problems you may face on the road.

1. Getting you started with ridesharing

Signing you up to Uber

At first, it sounds simple to become an Uber driver — you just have to meet the Uber driver requirements and fill in some paperwork. After starting this journey, you’ll appreciate the assistance because it can get surprisingly complicated. You can call us anytime you have an uncertainty, and your Customer Specialist and the sign-up team will help finalise your Uber application.

Downloading the Uber app and setting up your Uber account

If the technical details aren’t clear, you’re not alone. Your Customer Specialist will walk you through every step of the process of setting up your Uber account, and show you all the important information and functions you will need within the Uber Driver app.

Developing your income goals and driving strategy

You need a strategy to beat your competition on the roads regardless if you want to work full time or drive Uber part-time. Your Customer Specialist will help you put together a tailored plan of attack after identifying your goals, and help you achieve the best work-life balance.

2. Helping you become a successful rideshare driver

Business mentoring

Being an Uber driver is comparable to running a small business. As such, your success probably equals taking every chance to boost your driver rating and your profits. On the other hand, you may define success as providing the best possible experience for your riders, meeting new and interesting people, and having lots of fun in the process. Whichever path you choose, there’s always room for small improvements. Your Customer Specialist will help find every opportunity to make your work more streamlined.

Additional income opportunities

Do you want to earn an additional income on top of your rideshare earnings? Your Customer Specialist can help you get a clearer picture of what other opportunities will suit your goals and your work schedule.

Monthly catch-ups

It’s a requirement at Splend for every driver and their appointed Customer Specialist to catch up once every month. Regular meetings are very helpful in determining how you’re progressing against your goals. They also give us the opportunity to take a look a the car. As well as making sure it’s maintained to the required safety standards. So that you keep receiving getting five-star Uber ratings from riders.

3. Troubleshooting

Car issues

Despite providing high-quality, safe and reliable Uber cars, there may be times on the road when your car isn’t performing at its best. The last thing you need in this situation is a hotline where they waste your time bouncing your call around.

Wouldn’t you rather call someone you know and trust? If you run into a problem with your car on the roads, just call your Customer Specialist and they will know exactly what to do.

Accident management

Accidents happen, and even a small bump can put your car off the road for a couple of days. If you’re ever involved in an accident, your Customer Specialist will be there to support you.

Once you’ve paid the insurance excess, they will take care of replacing your car. This is so you can be back on the road earning an income while yours is being repaired (subject to availability).

About Splend

We enable people to make money by driving. Our vision is a future where every on-demand driver can be successful.

We are car subscription specialists. Don’t take our word for it—drivers rate us excellent on Trustpilot. We can set you up with a brand-new or new-model car on our Flexi own plan. Plus we provide the training and support you need to become an Uber driver that’s more profitable, safer, and fulfilled.

Drop by to our London Hub at 393 Edgware Road Cricklewood, Londonemail us, or say hello on 0333 016 4331