General FAQs
General Information
What documents do I need?
To sign up you’ll need your driver’s license, proof of address, your passport, National Insurance number, proof of residency and your PCO licence and badge.
Do I need a good credit history to join Splend?
No, you don’t need a good credit history, and every application is considered.
Does Splend issue credit?
No, Splend does not issue credit. All Splend’s rental plans are paid one week in advance.
How long does it take to get a vehicle?
If you are approved for Uber and have the required documents, we can on-board you into a new model Splend car within 24 hours!
If you are NOT already approved for Uber, you will need to apply with Uber. You can still sign-up with Splend, and we can process your Uber application for you.
Where is Splend available?
We operate in London as well as Australia, Canada and Mexico!
Am I allowed to use my Splend vehicle for personal use?
Please do! The car is yours to use 24/7 predominantly for business purposes and of course incidental personal use.
Can I drive the vehicle on a road trip?
You can if you obtain written consent from Splend.
Can my friend/partner/relative drive the vehicle?
Subject to approval, you can nominate a second driver to use the vehicle for incidental personal use; however only one driver may use the vehicle for Uber. The second driver must hold a full driver’s licence and be over the age of 25.
Referral bonus information
By referring a new Splend Member to a Rent plan, you will receive an £100 referral bonus once the Member has been with Splend for 6 weeks..
Insurance Information
Am I insured?
The insurance policy covers the liability of you and your passengers for the use of the vehicle.. It also provides comprehensive vehicle cover for most day-to-day driving, including using the vehicle for business use. Most importantly this includes using the vehicle for Uber.
Please note: Insurance coverage is specified in your rental agreement and only valid if you adhere to the conditions.
Is there any excess?
There is £1000 excess if you’re at fault in an accident. In cases where you aren’t at fault, a £1000 bond is taken and then returned once the claim has been deemed a third party claim and we have recovered from the third party at fault for the repairs to the vehicle.
What if I am involved in an accident but I’m not at fault?
If we are able to successfully recover the costs from the at-fault party, the excess amount paid will be refunded to you.
What happens if I’m in an accident?
Ensure that everyone involved is safe. If there are any serious injuries, call an ambulance on 999. After you have attended to all medical issues, please ring 0333 444 0533 and select the ‘report an incident’ option.
Who do I contact to make an insurance claim?
To make an insurance claim, please call 0333 444 0533 and select the ‘report an incident’ option.
Member Benefits
Do Splend Members get special discounts?
Yes! Just by being a Splend Member, you can access a growing list of suppliers at discounted prices.
What do I get when I sign up with Splend?
A brand new Uber-compliant car with a big pink bow on it for starters. Then we also kit you out with extra goodies including:
- A carton of Splend Water Bottles to give away to your customers
- A cooler bag to keep your snacks fresh
- An ice scraper
- First Aid Kit
- A mobile phone holder
- Universal phone charger
What is a Member Success Representative?
Splend provides every Member with a dedicated Member Success Representative.
Think of your Member Success Representative as your guardian angel. Becoming your own boss with Uber can be daunting, so your Member Success Representative exists to help you through every step to becoming a successful Uber driver.
How do I download the Splend Member App
Contact your dedicated Member Success Representative, they will help you set up the Member App on your smartphone.
What else do I get?
At Splend, we’re big on community. We hold regular Member events where you can meet other Members and learn how to become a more profitable Uber driver. Then there’s our Member rewards program to encourage safe driving.
Can I access these benefits if I am not a Splend Member?
No, these benefits are exclusive to Splend Members. Call our customer service team on 0333 444 0533 to find out how you can become a Splend Member.
Splend Rent FAQs
General Information
What are the requirements for Splend Rent?
- You must be at least 25 years old
- You must have a full UK licence and held it for at least 12 months?
- Own a smartphone
- You must be a permanent UK resident and have lived here for the past 12 months
- Have a good driving record. We cannot accept the following:
- More than three convictions in a past five years;
- More than two accident claims in the past five years;
Vehicle Information
What vehicles do you offer?
We offer a 2018 Kia Niro 2 Hybrid from £199 per week:
- UberX compliant
- Hybrid Technology (up to 74.3mpg)
- Front wheel drive
- 5 people + luggage
- Reverse camera and sensors
- Apple CarPlay and Android Auto
Please note: Price ranges between £199 – £219 depending on the vehicle’s plate number. All vehicles are Uber ready with a valid private hire vehicle licence, fully comprehensive insurance, roadside assistance and servicing included.
Do you take care of servicing?
As part of the weekly rental fee, we cover all your scheduled and warranty maintenance costs. Scheduled maintenance is required every 10,000 miles or 12 months and your vehicle will be off the road for up to one day.
We also provide you with free 24/7 roadside assistance, for things like:
- Flat or Faulty Battery
- Emergency Fuel
- Locked out of car
- Flat Tyres
- Towing
Additionally, all Splend vehicles come with an extensive factory manufacturer’s warranty to cover the cost of most defects.
However, it’s your responsibility to cover all repairs that are not under warranty, including but not limited to punctures, panel damage, and all other non wear and tear items.
How many miles are included?
Your Splend vehicle comes with a 700 miles per week allowance. If you go over the included weekly allowance you’ll pay 10p per mile for additional operating and maintenance costs.
What if I get a flat tyre?
Flat tyres are not covered by warranty/insurance. Contact roadside assist (0333 444 0533) to arrange to have the tyre replaced at your cost.
What if there are small scratches when I return the vehicle?
We operate in accordance with the AFLA Fair Wear and Tear Guide; wear and tear that is reasonable given the age/kms on your vehicle is acceptable.
Fee and Payment Information
How much does it cost?
The weekly rental is £199 per week (including VAT). This includes 700 miles per week. The fee is deducted on a weekly basis every Wednesday for the following Monday – Sunday period.
There is also a one-time membership fee of £179 (including VAT). This fee allows access to Splend Member Benefits but we also use it to conduct background and credit checks, process your application and deliver your vehicle.
What does the weekly fee cover?
In addition to the vehicle rental, the fee covers your insurance, registration, regular servicing and maintenance.
If I take a rental break, do I need to pay the joining fee again?
Yes. If you have a break in your rental you will still be required to pay the fee once you commence driving again
Is there a minimum rental period?
There is a minimum rental period of 4 weeks plus a 2 week notice period. After this 4 weeks period you can return the vehicle at any time with 2 weeks notice.
What if I want to return the vehicle within the first four weeks?
If you change your mind you can return your vehicle within the minimum rental period, however a £1194 cancellation fee applies, minus rental fees already paid during the minimum hire period.
How do I return my vehicle and are there fees?
In order to return your vehicle you must give two weeks notice – in writing – to your Splend representative.
We may need to charge a re-fuelling and/or cleaning fee, if the car isn’t returned with a full tank of fuel and professionally cleaned at the end of your rental period.
Could my weekly rental fees change?
Splend’s Rent plans includes an amount for government and insurance charges that are outside our control. If these change, we may need to increase (or decrease!) your weekly rental fees by this amount.
Insurance Information
Am I insured?
The insurance policy covers the liability of you and your passengers for the use of the vehicle. It also provides comprehensive vehicle cover for most day-to-day driving, including using the vehicle for business use. Most importantly this includes using the vehicle for ridehshare.
Please note: Insurance coverage is specified in your rental agreement and only valid if you adhere to the conditions.
Is there any excess?
There is £1000 excess if you’re at fault in an accident. In cases where you aren’t at fault, a £1000 bond is taken and then returned once the claim has been deemed a third party claim and we have recovered from the third party at fault for the repairs to the vehicle.
What if I am involved in an accident but I’m not at fault?
If we are able to successfully recover the costs from the at-fault party, the excess amount paid will be refunded to you.
What happens if I’m in an accident?
Ensure that everyone involved is safe. If there are any serious injuries, call an ambulance on 999. After you have attended to all medical issues, please ring 0333 444 0533 and select the ‘report an incident’ option.