FAQ
General FAQs
General information
What documents do I need?
To sign up you’ll need your driver’s license, proof of address, your passport, National Insurance number, and your PCO licence and badge.
Do I need a good credit history to join Splend?
No, you don’t need a good credit history, and every application is considered.
Does Splend issue credit?
No, Splend does not issue credit. All Splend’s rental plans are paid one week in advance.
How long does it take to get a vehicle?
If you are approved PCO driver and have the required documents, we will arrange your on-boarding session. Once you have completed your on-boarding, you will be ready to collect your Splend vehicle.
Where is Splend available?
We operate in the United Kingdom as well as Australia.
Am I allowed to use my Splend vehicle for personal use?
Please do! The car is yours to use 24/7 predominantly for business purposes and of course incidental personal use.
Can I drive the vehicle on a road trip?
You can if you obtain written consent from Splend.
Can my spouse drive the vehicle?
Yes your spouse can drive the vehicle for personal incidental use, but not for ridesharing purposes. To be eligible, your spouse must live at the same address as you, must be over the age of 25 and pass our insurance checks.
Referral program information
By referring a new Member to Splend, you will receive a £75 referral bonus upfront. See the full referral program T&Cs.
Insurance information
Am I insured?
The insurance policy covers the liability of you and your passengers for the use of the vehicle. It also provides comprehensive vehicle cover for most day-to-day driving, including using the vehicle for business use. Most importantly this includes using the vehicle for Uber.
Please note: Insurance coverage is specified in your rental agreement and only valid if you adhere to the conditions.
Is there any excess?
There is £1000 excess if you’re at fault in an accident. In cases where you aren’t at fault, a £1000 bond is taken and then returned once the claim has been deemed a third party claim and we have recovered from the third party at fault for the repairs to the vehicle.
What if I am involved in an accident but I’m not at fault?
If we are able to successfully recover the costs from the at-fault party, the excess amount paid will be refunded to you.
What happens if I’m in an accident?
Ensure that everyone involved is safe. If there are any serious injuries, call an ambulance on 999. After you have attended to all medical issues, please ring 0333 016 4331 and select the ‘report an incident’ option.
Who do I contact to make an insurance claim?
To make an insurance claim, please call 0333 016 4331 and select the ‘report an incident’ option.
Member benefits
Do Splend Members get special discounts?
Yes. Your Splend membership includes special discounts at suppliers such as Shell or GoSimpleTax. Check out our detailed list of member benefits.
What is a Member Success Representative?
Splend provides every Member with a dedicated Member Success Representative.
Think of your Member Success Representative as your guardian angel. Becoming your own boss with rideshare platforms can be daunting, so your Member Success Representative exists to help you through every step to becoming a successful driver.
How do I download the Splend Member App
Contact your dedicated Member Success Representative, they will help you set up the Member App on your smartphone.
What else do I get?
At Splend, we’re big on community. We hold regular Member events where you can meet other Members and learn how to become a more profitable rideshare driver. Then there’s our Member rewards program to encourage safe driving.
Can I access these benefits if I am not a Splend Member?
No, these benefits are exclusive to Splend Members. Call our customer service team on 0333 016 4331 to find out how you can become a Splend Member.
Splend Rent FAQs
General information
What are the requirements for Splend Rent?
- You must be at least 25 years old
- You must have a full UK licence and held it for at least 12 months?
- Own a smartphone
- You must be a permanent UK resident and have lived here for the past 12 months
- Have a good driving record. We cannot accept the following:
- More than three convictions in a past five years;
- More than two accident claims in the past five years;
Vehicle information
What vehicles do you offer?
We offer a 2018 Kia Niro 2 Hybrid from £199 per week:
- Uber, Bolt, Kapten, Ola and ViaVan compliant
- Hybrid Technology (up to 74.3mpg)
- Front wheel drive
- 5 people + luggage
- Reverse camera and sensors
- Apple CarPlay and Android Auto
Please note: Price ranges between £199 – £219 depending on the vehicle’s plate number. All vehicles are Uber ready with a valid private hire vehicle licence, fully comprehensive insurance, roadside assistance and servicing included.
Do you take care of servicing?
As part of the weekly rental fee, we cover all your scheduled and warranty maintenance costs. Scheduled maintenance is required every 10,000 miles or 12 months and your vehicle will be off the road for up to one day.
We also provide you with free 24/7 roadside assistance, for things like:
- Flat or Faulty Battery
- Emergency Fuel
- Locked out of car
- Flat Tyres
- Towing
Additionally, all Splend vehicles come with an extensive factory manufacturer’s warranty to cover the cost of most defects.
However, it’s your responsibility to cover all repairs that are not under warranty, including but not limited to punctures, panel damage, and all other non wear and tear items.
How many miles are included?
Your Splend vehicle comes with a 700 miles per week allowance. If you go over the included weekly allowance you’ll pay 10p per mile for additional operating and maintenance costs.
What if I get a flat tyre?
Flat tyres are not covered by warranty/insurance. Contact roadside assist (0333 444 0533) to arrange to have the tyre replaced at your cost.
What if there are small scratches when I return the vehicle?
We operate in accordance with the British Vehicle Rental and Leasing Association (BVRLA) Fair Wear and Tear Guide; wear and tear that is reasonable given the age/miles on your vehicle is acceptable.
If you cause minor damage outside what is accepted in the BVRLA Fair Wear and Tear Guide, you must have the car repaired at your own cost.
Fee and payment information
How much does it cost?
The weekly rental is £199 per week (including VAT). This includes 700 miles per week. The fee is deducted on a weekly basis every Wednesday for the following Monday – Sunday period.
There is also a one-time membership fee of £179 (including VAT). This fee allows access to Splend Member Benefits but we also use it to conduct background and credit checks, process your application and deliver your vehicle.
What does the weekly fee cover?
In addition to the vehicle rental, the fee covers your insurance, registration, regular servicing and maintenance.
If I take a rental break, do I need to pay the joining fee again?
Yes. If you have a break in your rental you will still be required to pay the fee once you commence driving again
Is there a minimum rental period?
There is a minimum rental period of 4 weeks plus a 2 week notice period. After this 4 weeks period you can return the vehicle at any time with 2 weeks notice.
What if I want to return the vehicle within the first four weeks?
If you change your mind you can return your vehicle within the minimum rental period, however a £1194 cancellation fee applies, minus rental fees already paid during the minimum hire period.
How do I return my vehicle and are there fees?
In order to return your vehicle you must give two weeks notice – in writing – to your Splend representative.
We may need to charge a re-fuelling and/or cleaning fee, if the car isn’t returned with a full tank of fuel and professionally cleaned at the end of your rental period.
Could my weekly rental fees change?
Splend’s Rent plans includes an amount for government and insurance charges that are outside our control. If these change, we may need to increase (or decrease!) your weekly rental fees by this amount.
Insurance information
Am I insured?
The insurance policy covers the liability of you and your passengers for the use of the vehicle. It also provides comprehensive vehicle cover for most day-to-day driving, including using the vehicle for business use. Most importantly this includes using the vehicle for rideshare.
Please note: Insurance coverage is specified in your rental agreement and only valid if you adhere to the conditions.
Is there any excess?
There is £1000 excess if you’re at fault in an accident. In cases where you aren’t at fault, a £1000 bond is taken and then returned once the claim has been deemed a third party claim and we have recovered from the third party at fault for the repairs to the vehicle.
What if I am involved in an accident but I’m not at fault?
If we are able to successfully recover the costs from the at-fault party, the excess amount paid will be refunded to you.
What happens if I’m in an accident?
Ensure that everyone involved is safe. If there are any serious injuries, call an ambulance on 999. After you have attended to all medical issues, please ring 0333 444 0533 and select the ‘report an incident’ option.
Splend Rent to buy
General information
What are the requirements for Splend Rent to buy?
-
- You must be at least 25 years old
- You must have a full UK licence and held it for at least 12 months
- Own a smartphone
- You must be a permanent UK resident and have lived here for the past 12 months
- Have a good driving record. We cannot accept the following:
- More than two convictions in the past five years
- More than two accident claims in the past five years
What is a Member Success Representative?
Splend provides every Member with a dedicated Member Success Representative.
Think of your Member Success Representative as your mentor. Becoming your own boss with on-demand platforms can be daunting, so your Member Success Representative exists to help you be successful on the roads.
What is a Member catch up?
This is a dedicated time for you to catch up with your Member Success Representative. At your catch up, your Member Success Representative will provide you with coaching and training to improve your earnings and your rating. You and your Member Success Representative will inspect the car together and determine if any maintenance is required.
How often do I catch up with my Member Success Representative?
In the first three months of your Rent to buy plan, you catch up with your Member Success Representative at least once every month.
After the first three months, you catch up with your Member Success Representative at least once every three months.
Vehicle information
What vehicles do you offer?
We can offer you a choice of the following vehicles:
- Hyundai Ioniq Plug-In Hybrid Premium (69-plate) – from £249.00 inc VAT per week
- 2019 Toyota Corolla Hybrid Touring Sports (’19/69-plate) – from £234 inc VAT per week
- 2019 Kia Niro 2 Hybrid (69-plate) – from £230 inc VAT per week
- 2019 Kia Niro 2 Hybrid (68/’19-plate) – from £220 inc VAT per week
- Kia Niro 2 Hybrid (67/’18-plate) – from £200 inc VAT per week
Please note car colour is subject to availability.
Do you take care of servicing?
As part of the weekly rental fee, we cover the car’s scheduled servicing and warranty maintenance costs. You must ensure your car is maintained to the manufacturer’s servicing schedule, which is listed above under the car specifications and the vehicle log book located in the glovebox. Each scheduled manufacturer’s service should be completed within 500 miles of being due.
Your Rent to buy plan includes scheduled servicing up to 100,000 miles.
We also provide you with 24/7 roadside assistance over the four year period.
It’s your responsibility to cover all repairs that are not under warranty, including but not limited to punctured tyres, panel damage, and all other non-wear and tear items. If unsure, contact your Splend Member Success Representative.
What is included in the ready to ride maintenance pack?
The ready to ride maintenance pack is designed to provide everything that a normal driver would need over the four-year term. This includes;
- 10 replacement tyres
- 4 replacement sets of front brake pads
- 2 replacement sets of front brake discs
- 1 replacement set of windscreen wiper blades
What if I get a flat tyre?
Flat tyres are not covered by warranty/insurance or your ready-to-ride maintenance pack. Contact roadside assistance 0333 444 0533 to arrange to have the tyre repaired at your cost.
What if there are small scratches when I return the vehicle?
We operate in accordance with the British Vehicle Rental and Leasing Association (BVRLA) Fair Wear and Tear Guide; wear and tear that is reasonable given the age/miles on your vehicle is acceptable.
If you cause minor damage outside what is accepted in the BVRLA Fair Wear and Tear Guide, you must have the car repaired at your own cost.
Fee and payment information
How much does it cost to become a Splend Member?
There is a one-time Rent to buy Membership fee which varies whether you are new to Splend or you are an existing Member. The two options include;
- £179 inc VAT: New to Splend
- £0: Existing Splend Member
How much does it cost per week?
- 2019 Kia Niro 2 Hybrid – £220 inc VAT per week + any additional mileage
When will I own the car?
You will own the car once you complete your four-year Rent to buy rental contract.
The more you drive the car, the sooner you can own it. Find out more under the weekly mileage allowance heading below.
When do I make my weekly payment?
Your weekly rental fee is paid one week in advance. All fees are deducted by our payment platform every Thursday morning for the following week; Monday to Sunday period.
What is the weekly mileage allowance?
Your Rent to buy plan comes with a 700-mile allowance included every week.
If you want to drive over the weekly mileage allowance to increase your rideshare income, there is a charge of 10p for every mile you drive over 700 miles.
Any weekly mileage charges paid will contribute to you owning your car sooner, by bringing forward the finish date of your Rent to buy rental contract.
For example, if you drive 900 miles in a week, 200 miles over the weekly allowance, you will pay a £20 mileage charge for that week. That £20 mileage charge contributes towards you owning your car sooner.
You can reduce the length of your Rent to buy rental agreement by a maximum of 52 weeks, meaning the earliest you can own your Splend car is 156 weeks or 3 years.
What does the weekly fee cover?
Your weekly rental fee includes:
- Motor insurance cover for up to four years
- Servicing up to 100,000 miles
- Road Tax, MOT, PHV licence for up to four years
- 24/7 car breakdown assistance for up to four years
- Free access to our Member App & Driver Success Program for up to four years
- Service booking & accident claims assistance for up to four years
It also includes your ready to ride maintenance pack, which you can find more information about under vehicle information above.
What happens if I miss a payment?
If you are unable to make a payment please let your Member Success Representative know as soon as possible. There is a £19 fee for any failed payments.
Can I pause my weekly payment?
With the Rent to buy plan, you can take a payment holiday from your weekly rental fee for up to four weeks.
You cannot activate the payment holiday until you’ve been active for 12 months on the Rent to buy plan. You cannot activate your holiday payment during your two-week termination notice period.
When you activate your annual payment holiday, simply nominate the amount of time you will be away for (up to four weeks). During your payment holiday, you have normal access to your Splend car and you enjoy the same weekly allowance of 700 miles.
By taking a payment holiday, it will increase the length of your rental agreement by the amount of time you put your agreement on hold.
For example, if you take a payment holiday of four weeks during the three years that you are eligible, you would add 12 weeks to the end of your Rent to buy rental agreement.
If your rental agreement runs extend past four years due to payment holidays, you will be responsible for the full maintenance of the car for this period, including insurance, registration, servicing etc.
Is there a minimum rental period?
With Splend’s Rent to buy plan, the minimum rental period is 24 weeks + 2-week cancellation notice.
What if I want to return the vehicle within the minimum rental period?
If you need to return your vehicle within the minimum rental period, you will be required to pay out the weekly rental fee for every week remaining in your minimum rental period.
For example, if you have four weeks remaining until you reach your minimum rental period, you are required to pay the weekly rental fee for each of the remaining four weeks.
Are there fees if I choose to return a car?
If you return the car after the minimum rental period, there is no return fee/charge.
If the car isn’t returned with a minimum of a quarter tank of fuel and professionally cleaned, there will be charges as outlined in your rental agreement.
If you return the vehicle with damage outside what is deemed acceptable by our Fair Wear and Tear Guide; you will be responsible for the repair costs.
How do I return my vehicle?
In order to return your vehicle, you must give two weeks notice, in writing, to your Splend Member Success Representative.
Is there a payment at the end of my contract?
At the completion of your Rent to buy contract, a final £210 final payment is required. Once this is paid, we legally change the registration document V5C into your name.
Could my weekly rental fee change?
Splend’s Rent to buy plans include an amount for government and insurance charges that are outside our control. If these change, we may need to increase (or decrease!) your weekly rental fee by this amount. You will be given four weeks written notice should this change.
Insurance information
Am I covered?
The rental agreement provides motor insurance cover for most day-to-day driving, including using the vehicle for business use. Most importantly this includes using the vehicle for on-demand applications such as Uber.
Please note: Full terms for loss or damage cover are specified in your rental agreement and only valid if you adhere to the conditions.
Is there any excess?
There is £1000 excess if you’re at fault in an accident. In cases where you aren’t at fault, a £1000 bond is taken and then returned once the claim has been deemed a third party claim and we have recovered from the third party at fault for the repairs to the vehicle.
What if I am involved in an accident but I’m not at fault?
If we are able to successfully recover the costs from the at-fault party, the excess amount paid will be refunded to you.
What happens if I’m in an accident?
Ensure that everyone involved is safe. If there are any serious injuries, call an ambulance on 999. After you have attended to all medical issues, please ring 0333 444 0533 and select the ‘report an incident’ option.
Who do I contact to make an insurance claim?
To make an insurance claim, please call 0333 444 0533 and select the ‘report an incident’ option.