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FAQ

General FAQs PCO car rental Rent to buy Coronavirus (COVID-19)

General FAQs

General information

What documents do I need?

To sign up you’ll need your driver’s license, proof of address, National Insurance number, and your PCO licence and badge.

Do I need a good credit history to join Splend?

No, you don’t need a good credit history, and every application is considered.

Does Splend issue credit?

No, Splend doesn’t issue credit. All Splend’s rental plans are paid one week in advance.

How long does it take to get a car?

If you’re an approved PCO driver, have the required documents, and your preferred car is available, we can onboard you the same day you apply.

Where is Splend available?

We operate in the United Kingdom, as well as Australia.

Can I drive my Splend car for personal use?

Please do! The car is yours to use 24/7, predominantly for business, and of course the occasional personal use.

If you want to drive the car on a road trip, ask your Member Success Representative for written consent.

Can my wife/husband drive the car?

You can nominate your spouse as a second driver for a one-off £39+VAT charge. Once approved, they can use the car for personal use – however, only one driver may use the car for Uber.

To be eligible, your spouse must live at the same address as you, must be over the age of 25, and pass our insurance checks.

What is the Splend referral program?

Our referral program is a unique earning opportunity. By referring a new Splend member to an Uber car rental or Rent to own plan, you’ll receive a £100 payment six weeks into your friend’s Splend membership, and your friend gets a £29 discount on their joining fee. It’s a win-win!

See the full referral program T&Cs

Agreement rules

Both the Splend PCO car hire and Rent to buy agreements are Unregulated Hire Purchase agreements under the Business Use Exemption. These agreements are to be entered into wholly or predominantly for the purposes of business. These agreements will not have the benefit of the protection and remedies available under the Financial Services and Markets Act 2000 or under the Consumer Credit Act 1974.

Insurance information

Am I covered?

Yes. Insurance is included in your weekly rental, which provides liability cover for you and your passengers, as well as comprehensive car cover for most day-to-day driving. This includes using the car for business use such as ridesharing and delivery work such as Uber Eats or Amazon Flex.

Please note: full terms for the insurance policy are specified in your rental agreement, and are only valid if you adhere to the conditions.

What happens if I have an accident?

First, make sure everyone involved is safe. If there are any serious injuries, call an ambulance by dialling 999. 

After you’ve attended to all medical issues, please call 0333 016 4331 and select ‘report an accident’ – press ‘3’ and then ‘1’.

Is there any excess?

There is an excess of approximately £1,000 for any insurance claim. The exact amount varies by your risk category, and the excess for non-fault claims may be partially or fully refundable.

What if I’m not at fault in the accident?

If we can successfully recover the costs from the at-fault party, we’ll refund you the excess.

How do I make an insurance claim?

To make an insurance claim, call 0333 016 4331 and select ‘report an accident’ – press ‘3’ and then ‘1’.

Member benefits

Do Splend members get special discounts?

Yes. Your Splend membership includes discounted prices at a growing list of suppliers. Check out our detailed list of Splend member benefits

What is a Member Success Representative?

At Splend, we don’t just hand you the keys and leave you hanging. Our dedicated Member Success Representatives are on hand to answer any questions or deal with any issues. They can help you through every step to becoming a successful on-demand driver, as well as down the road.

Think of your Member Success Representative as your Splend account manager and business coach in one.

What is the Splend app?

The Splend app lets you check your invoices, update your payment details, book a car maintenance session, view weekly and daily mileage, and lots more.

Search “Splend” in the App Store or Google Play, and hit Install.

What else do I get?

At Splend, we’re big on community. We hold member events where you can attend training sessions to learn how to become a more profitable on-demand driver, and catch up with other drivers to exchange ideas and strategies.

Can I access these benefits if I'm not a Splend member?

Our benefits package is available exclusively to Splend members. Sign up or say hello on 0333 016 4331, and become a Splend member today.

PCO car rental

General information

What are the requirements for the PCO car rental plan?

  1. You must be at least 23 years old
    • If you’re 23-25 years old, you must have at least 5 years of driving experience
    • If you’ve turned 25, you must have at least 2 years of driving experience
  2. Hold a full UK driver’s licence
  3. Be a permanent UK resident, having lived in the UK for the past 12 months
  4. Have a good driving record
    • No more than 2 at-fault accident claims in the last 3 years
    • No more than 3 non-fault accident claims in the last 3 years
    • Less than 6 DVLA license points. Certain conviction codes are not allowed
    • No driving disqualifications during the past year

What is a member catch-up?

It’s a session dedicated to help you grow. At your catch-up, your Member Success Representative will analyse your strategy and help you improve your earnings and your driver rating with coaching and training tailored to your lifestyle. You’ll also take a look at the car together and see if it needs any maintenance.

How often do I catch up with my Member Success Representative?

On the PCO car rental plan, you catch up with your Member Success Representative at the end of your first month, and then at three months. Afterwards, you’re always welcome to drop by if you need help with your strategy, or want to discuss anything.

Simply call your Member Success Representative and book an appointment.

Agreement rules

Your PCO car rental agreement is an Unregulated Hire Purchase agreement under the Business Use Exemption. This agreement is to be entered into wholly or predominantly for the purposes of business. This agreement will not have the benefit of the protection and remedies available under the Financial Services and Markets Act 2000 or under the Consumer Credit Act 1974.

Car information

What cars do you offer?

We offer new-model petrol-electric hybrid (PHV), plug-in hybrid (PHEV), and fully electric cars (EV) on flexible rental terms. All models are compliant with rideshare and on-demand delivery regulations in force, and come with a valid private hire vehicle licence as well as fully comprehensive insurance.

Check out our current PCO car rental offer

How much can I drive?

All new PCO car rental plans comes with a 800-mile allowance included every week. Read more about our excess mileage fees under Fee and payment information below.

Is the paperwork included?

All cars come with all the documentation up-to-date, so they’re ready for Uber driving and other on-demand work.

How often does my car require servicing?

You should complete each scheduled maintenance, within 500 miles of being due – every 10,000 miles or 12 months, whichever comes first.

We’ll book you in for a maintenance session in advance to minimise the time that you’re off the road.

Is servicing included?

As part of the weekly rental fee, we cover all your scheduled- and warranty maintenance costs, including the replacement of the tyres and brakes to always keep you safe on the road.

However, it’s your responsibility to cover all repairs not under warranty, including but not limited to bodywork, glass, or tyre damage, and all other non-wear-and-tear items.

What is non-wear-and-tear damage?

We operate in accordance with the British Vehicle Rental and Leasing Association (BVRLA) Fair Wear and Tear Guide; wear and tear that’s reasonable given your car’s age/mileage.

If your car shows damage outside the fair wear and tear definitions, you must have them repaired at your own cost. Here are some common examples:

Bodywork damage

  • Large paint scratches (over 25mm)
  • Scuffed bumpers or wheel-arches
  • Dented roof or sills
  • Cracked plastic parts
  • Poor repair jobs
  • Damaged seats or interior trim

Tyre and rim damage

Damage to your wheels other than the normal tyre wear (low tread depth) such as curb rash or other marks, tyre punctures or sidewall damage are not included.

Sidewall damage means nicks, gouges, or slits in the vertical wall of the tyre – this renders the tyre unroadworthy and you should book an appointment to have it replaced at your cost. Here are some examples of typical sidewall damage:

 

Check out the most common types of tyre rim damage and the associated repair costs:

Windscreen damage

The rental agreement and the included insurance don’t cover any damage to the windscreen.

Smaller cracks or chips in Zone A, or any damage larger than 40mm elsewhere on the windscreen deem the car unroadworthy, so these need to be fixed immediately. If you find chips or cracks 5mm or larger, you should book a service appointment as soon as possible, as these might spread and cause greater damage.

What replacement parts are included?

On the PCO car rental plan, we cover the cost of replacing the windscreen wipers, the headlight and taillight bulbs, as well as the tyres, limited to normal wear and tear – low tread depth only.

At Splend, we replace tyres when the tread depth reaches 2 millimetres.

How to measure tread depth

Take a 20p coin and insert it into the tread grooves on the tyre. If the outer band of the 20p coin is visible, you should book your car in for a tyre swap.

You can book an appointment to have your replacement parts fitted via the Splend app or on 0333 016 4331

Where do I get my car serviced?

The London Member Support Centre has car servicing days. To attend a service day, call 333 016 4331, selection option 3 and then request to book maintenance.

Alternatively, our team can book your car in for a service at your closest Kwik Fit Centre

What do I do if my car breaks down?

Splend members enjoy 24/7 roadside assistance.

If your car breaks down, call 0333 016 4331, select option 3 and then request roadside assistance. They will ensure you’re back on the road as soon as possible.

Fee and payment information

How much does it cost to become a Splend member?

Your first payment can have up to three components:

1. Joining fee
There’s a one-time, £199 joining fee (including VAT). This fee covers your car’s delivery, gives you lifetime access to our member benefits, but we also use it to conduct background checks, and process your application.

The joining fee is non-refundable, and it’s not a deposit.

2. Collection day fee
This is your weekly rental fee for the days left of the first week, including the day you pick up the car.

For example, if you pick up the car on a Friday, we only charge you three days instead of a full weekly fee.

+1. First upfront weekly fee

At Splend, you can get a car without a credit check. However, we can only do this by collecting your payments one week in advance – you’re always paying next week’s rent each time we charge your card.

If you collect your car on billing day (Thursday) or later into the week, we also charge you your first full week’s fee, in addition to the joining fee and the collection day fee.

Read more about our startup costs

What does the weekly fee cover?

In addition to the car rental, the fee covers registration and other car-related paperwork, as well as your car’s regular maintenance costs:

  • Motor insurance cover with accident claims assistance
  • Servicing
  • Road Tax, MoT, PHV licence
  • 24/7 roadside assistance
  • Member benefits

Could my weekly rental fees change?

Splend’s PCO car rental fee includes a government- and insurance charge element that is outside of our control. If any of these change, we may need to increase or decrease your weekly rental fees by this amount.

Is there a minimum rental period?

Yes, we have a six-week minimum rental period (4 weeks + 2 weeks’ notice), after which you can return the car at no cost.

For the Rent plus plan, there is a 90 day minimum rental period.

What else is there on my weekly invoice?

Congestion Charges
We add the £15.50 Congestion Charge to your weekly invoice for each day you enter the Central London charging zone. You can avoid paying the Congestion Charge if you choose an electric car or a plug-in hybrid.

PCN notices
Since the car is registered to Splend, the local boroughs will issue any Penalty Charge Notices to us. We’ll then try to change the PCN into your name.

If the issuing borough accepts our nomination, it will be re-issued in your name for you to pay or challenge. If they reject the nomination, we’ll pay the fine to prevent the cost of the PCN increasing, and add it to your next invoice along with a £19 administration fee.

Tolls
Any charges for using toll roads, tunnels, and bridges such as the Dartford crossing are your responsibility to manage and pay. If you fail to pay any of these charges, you’ll likely get a PCN notice.

Excess mileage
If you want to drive over the weekly mileage allowance to increase your rideshare income, there’s a small £2 charge for every 10 miles you travel over the 800 miles included in your plan – rounded to the nearest 10.

We charge excess mileage in arrears for the week before last, and add it to your weekly invoice.

For example, if you drive 903 miles in a week (Monday to Sunday), 103 miles over the weekly allowance, you’ll pay a £20 excess mileage charge for that week. The £20 excess mileage charge will appear on the second invoice you receive after that week.

When do I pay?

We charge your nominated debit or credit card every Thursday morning at 00:01 for the following week (Monday-Sunday).

What happens if I miss a payment?

If you can’t make a payment, please let your Member Success Representative know as soon as possible. We charge a £19 late payment fee for any failed payments.

Are there fees if I choose to return a car?

If you return the car after the minimum rental period, there is no return fee/charge.

We may need to charge a re-fuelling if you return the car with less fuel than you took it out on. Your Member Success Representative will remind you of the fuel level when you hand in your two-week notice.

A cleaning fee may also apply if the car requires further cleaning.

If you return the car with damage outside what is accepted in the BVRLA Fair Wear and Tear Guide, you must have the car repaired at your own cost.

What if I want to return the car within the minimum rental period?

If you need to return your car within the minimum rental period, we’ll charge you a £1,194 cancellation fee, minus the rental fees you’ve already paid during the minimum hire period.

For example, if you have three weeks left until the end of your minimum rental period, we’ll charge you three times your weekly fee upon returning the car.

How do I return my car?

In order to return your car, you must give two weeks’ notice – in writing – to your Member Success Representative.

If I cancel my rental agreement, will I need to pay the joining fee again?

No. On the Rent plan, your joining fee provides you lifetime access to Splend’s services and member benefits. So if you take a break, you can rejoin by paying the small admin fee of £19 the next time you want to rent a Splend car.

Insurance information

Am I covered?

Our rental agreements provide liability cover for you and your passengers, as well as comprehensive car cover for most day-to-day driving, including using the car for business use such as ridesharing and delivery work.

Please note: full terms for the insurance policy are specified in your rental agreement, and are only valid if you adhere to the conditions.

What happens if I have an accident?

First, make sure everyone involved is safe. If there are any serious injuries, call an ambulance by dialling 999.

After you’ve attended to all medical issues, please call 0333 016 4331 and select ‘report an accident’ – press ‘3’ and then ‘1’.

Is there any excess?

There is an excess of approximately £1,000 for any insurance claim. The exact amount varies by your risk category, and the excess for non-fault claims may be partially or fully refundable.

What if I’m not at fault in the accident?

If we can successfully recover the costs from the at-fault party, we’ll refund you the excess.

How do I make an insurance claim?

To make an insurance claim, call 0333 016 4331 and select ‘report an accident’ – press ‘3’ and then ‘1’.

Rent to buy

General information

What are the requirements for the Rent to buy plan?

  1. You must be at least 25 years old
  2. Hold a full UK driver’s licence with at least 12 months of driving experience
  3. Be a permanent UK resident, having lived in the UK for the past 12 months
  4. Have a good driving record
    • No more than 2 at-fault accident claims in the last 3 years
    • No more than 3 non-fault accident claims in the last 3 years
    • Less than 6 DVLA license points. Certain conviction codes are not allowed
    • No driving disqualifications during the past year

What is a member catch-up?

It’s a session dedicated to help you grow. At your catch-up, your Member Success Representative will analyse your strategy and help you improve your Uber earnings and your driver rating with coaching and training tailored to your lifestyle. You’ll also take a look at the car together and see if it needs any maintenance.

How often do I catch up with my Member Success Representative?

On the Rent to buy plan, you catch up with your Member Success Representative at the end of your first month, and then at three months. Afterwards, you’re always welcome to drop by if you need help with your strategy, or want to discuss anything.

Agreement rules

Your PCO car rental agreement is an Unregulated Hire Purchase agreement under the Business Use Exemption. This agreement is to be entered into wholly or predominantly for the purposes of business. This agreement will not have the benefit of the protection and remedies available under the Financial Services and Markets Act 2000 or under the Consumer Credit Act 1974.

Car information

What cars do you offer?

We offer new-model petrol-electric hybrid (PHV), plug-in hybrid (PHEV), and fully electric cars (EV) on flexible rental terms. All models are compliant with rideshare and on-demand delivery regulations in force, and come with a valid private hire vehicle licence as well as fully comprehensive insurance.

Check out our current Rent to buy offer

How much can I drive?

All new Rent to buy plans comes with a 800-mile allowance included every week. Excess mileage is charged separately.

Is the paperwork included?

All cars come with all the documentation up-to-date, so they’re ready for Uber driving and other on-demand work.

How often does my car require servicing?

You should complete each scheduled maintenance, within 500 miles of being due – every 10,000 miles or 12 months, whichever comes first. 

We’ll book you in for a maintenance session in advance to minimise the time that you’re off the road.

Is servicing included?

As part of the weekly rental fee, we cover all your scheduled and warranty maintenance costs up to 100,000 miles.

Additionally, the Rent to buy plan includes a maintenance pack with all the essential consumables your car needs over the length of the rental agreement to always keep you safe on the road:

  • 10 tyres
  • 4 sets of front brake pads
  • 2 sets of front brake discs
  • 1 set of windscreen wiper blades

However, it’s your responsibility to cover all repairs not under warranty, including but not limited to bodywork, glass, or tyre damage, and all other non-wear-and-tear items.

What is non-wear-and-tear damage?

We operate in accordance with the British Vehicle Rental and Leasing Association (BVRLA) Fair Wear and Tear Guide; wear and tear that’s reasonable given your car’s age/mileage.

If your car shows damage outside the fair wear and tear definitions, you must have them repaired at your own cost. Here are some common examples:

Bodywork damage

  • Large paint scratches (over 25mm)
  • Scuffed bumpers or wheel-arches
  • Dented roof or sills
  • Cracked plastic parts
  • Poor repair jobs
  • Damaged seats or interior trim

Tyre and rim damage

Damage to your wheels other than the normal tyre wear (low tread depth) such as curb rash or other marks, tyre punctures or sidewall damage are not included.

Sidewall damage means nicks, gouges, or slits in the vertical wall of the tyre – this renders the tyre unroadworthy and you should book an appointment to have it replaced at your cost. Here are some examples of typical sidewall damage:

Check out the most common types of tyre rim damage and the associated repair costs:

Windscreen damage

The rental agreement and the included insurance don’t cover any damage to the windscreen.

Smaller cracks or chips in Zone A, or any damage larger than 40mm elsewhere on the windscreen deem the car unroadworthy, so these need to be fixed immediately. If you find chips or cracks 5mm or larger, you should book a service appointment as soon as possible, as these might spread and cause greater damage.

What replacement parts are included?

On the PCO car rental plan, we cover the cost of replacing the windscreen wipers, the headlight and taillight bulbs, as well as the tyres, limited to normal wear and tear – low tread depth only.

At Splend, we replace tyres when the tread depth reaches 2 millimetres.

How to measure tread depth

Take a 20p coin and insert it into the tread grooves on the tyre. If the outer band of the 20p coin is visible, you should book your car in for a tyre swap.

You can book an appointment to have your replacement parts fitted via the Splend app or on 0333 016 4331

Where do I get my car serviced?

The London Member Support Centre has car servicing days. To attend a service day, call 333 016 4331

Alternatively, our team can book your car in for a service at your closest Kwik Fit Centre

What do I do if my car breaks down?

Splend members enjoy 24/7 roadside assistance.

If your car breaks down, call 0333 016 4331 and request roadside assistance. They will ensure you’re back on the road as soon as possible.

Fee and payment information

How much does it cost to become a Splend member?

Your first payment can have up to three components:

1. Joining fee
There’s a one-time, £199 joining fee (including VAT). This fee covers your car’s delivery, gives you lifetime access to our member benefits, but we also use it to conduct background checks, and process your application.

The joining fee is non-refundable, and it’s not a deposit.

2. Collection day fee
This is your weekly rental fee for the days left of the first week, including the day you pick up the car.

For example, if you pick up the car on a Friday, we only charge you three days instead of a full weekly fee.

+1. First upfront weekly fee

At Splend, you can get a car without a credit check. However, we can only do this by collecting your payments one week in advance – you’re always paying next week’s rent each time we charge your card.

If you collect your car on billing day (Thursday) or later into the week, we also charge you your first full week’s fee, in addition to the joining fee and the collection day fee.

Read more about our startup costs

What does the weekly fee cover?

In addition to the car rental, the fee covers registration and other car-related paperwork, as well as your car’s regular maintenance costs:

  • Motor insurance cover with accident claims assistance
  • Servicing up to 100,000 miles with booking assistance
  • Road Tax, MoT, PHV licence
  • 24/7 roadside assistance
  • Member benefits
  • Maintenance pack

Could my weekly rental fees change?

Splend’s Rent to buy plan includes a government- and insurance charge element that is outside of our control. If any of these change, we may need to increase or decrease your weekly rental fees by this amount.

Is there a minimum rental period?

Yes, we have a 26-week minimum rental period (24 weeks + 2 weeks’ notice), after which you can return the car at no cost.

What else is there on my weekly invoice?

Congestion Charges
We add the £15.50 Congestion Charge to your weekly invoice for each day you enter the Central London charging zone. You can avoid paying the Congestion Charge if you choose an electric car or a plug-in hybrid.

PCN notices
Since the car is registered to Splend’s, any Penalty Charge Notices you get will automatically be directed to us. We redirect these to you in case you want to challenge them. We charge a £19 admin fee for each PCN you receive.

Tolls
Any charges for using toll roads, tunnels, and bridges such as the Dartford crossing are your responsibility to manage and pay. If you fail to pay any of these charges, you’ll likely get a PCN notice.

Excess mileage

If you want to drive over the weekly mileage allowance to increase your rideshare income, there’s a small £2 charge for every 10 miles you travel over the 800 miles included in your plan – rounded to the nearest 10.

We charge excess mileage in arrears for the week before last, and add it to your weekly invoice.

For example, if you drive 903 miles in a week (Monday to Sunday), 103 miles over the weekly allowance, you’ll pay a £20 excess mileage charge for that week. The £20 excess mileage charge will appear on the second invoice you receive after that week.

Rent to buy upgrade

If you upgrade your Rent plan to our Rent to buy plan, there is a one-off charge of £100.

When do I pay?

We charge your nominated debit or credit card every Thursday morning at 00:01 for the following week (Monday-Sunday).

What happens if I miss a payment?

If you can’t make a payment, please let your Member Success Representative know as soon as possible. We charge a £19 late payment fee for any failed payments.

Is there a payment at the end of my contract?

At the completion of your Rent to buy contract, we charge a £210 balloon payment for changing the V5C registration document into your name.

Are there fees if I choose to return a car?

If you return the car after the minimum rental period, there is no return fee/charge.

We may need to charge a re-fuelling if you return the car with less fuel than you took it out on. Your Member Success Representative will remind you of the fuel level when you hand in your two-week notice.

A cleaning fee may also apply if the car requires further cleaning.

If you return the car with damage outside what is accepted in the BVRLA Fair Wear and Tear Guide, you must have the car repaired at your own cost.

What if I want to return the car within the minimum rental period?

If you need to return your car within the minimum rental period, you’ll be required to pay out the weekly rental fee for every week remaining in your minimum rental period.

For example, if you have three weeks left until the end of your minimum rental period, we’ll charge you three times your weekly fee upon returning the car.

How do I return my car?

In order to return your car, you must give two weeks’ notice – in writing – to your Member Success Representative.

If I cancel my rental agreement, will I need to pay the joining fee again?

Yes. If you cancel your Rent to buy agreement, you’ll have to pay the £199 joining fee again if you sign up to another Rent to buy agreement.

If you decide to return on the Rent plan, you can rejoin by paying the small admin fee of £19 the next time you want to rent a Splend car.

Insurance information

Am I covered?

Our rental agreements provide liability cover for you and your passengers, as well as comprehensive car cover for most day-to-day driving, including using the car for business use such as ridesharing and delivery work.

Please note: full terms for the insurance policy are specified in your rental agreement, and are only valid if you adhere to the conditions.

What happens if I have an accident?

First, make sure everyone involved is safe. If there are any serious injuries, call an ambulance by dialling 999.

After you’ve attended to all medical issues, please call 0333 016 4331 and select ‘report an accident’ – press ‘3’ and then ‘1’.

Is there any excess?

There is an excess of approximately £1,000 for any insurance claim. The exact amount varies by your risk category, and the excess for non-fault claims may be partially or fully refundable.

What if I’m not at fault in the accident?

If we can successfully recover the costs from the at-fault party, we’ll refund you the excess.

How do I make an insurance claim?

To make an insurance claim, call 0333 016 4331 and select ‘report an accident’ – press ‘3’ and then ‘1’.

Coronavirus (COVID-19)

Safety

What do I need to do if I’m diagnosed with coronavirus or have flu-like symptoms?

It’s best to seek advice from a qualified medical practitioner, follow all advice from the NHS, and self-isolate at the first signs of an infection.

Coronavirus health information line
Use the NHS 111 online coronavirus service if:

  • – you feel you can’t cope with your symptoms at home
  • – your condition gets worse
  • – your symptoms don’t get better after 7 days

Important: only call 111 if you can’t get help online.

Please call your Member Success Representative about your diagnosis before notifying Uber directly to determine how you can access financial assistance.

What safety tips should I follow to minimise the spread of coronavirus?

We’ve created a blog post with 5 safety tips for you to follow during the outbreak. You can also find out more about the coronavirus in the official NHS recommendations.

Earnings and income

What happens to my Uber earnings if I’m diagnosed with coronavirus?

Any driver diagnosed with COVID-19 or asked to self-isolate by a public health authority will receive financial assistance from Uber for up to 14 days while their account is on hold. Find out more from Uber, as they will confirm the financial assistance process in the coming days.

What do I do if my earnings with Uber and other rideshare platforms are decreasing?

Call your Member Success Representative on 0333 016 4331 to discuss your driving strategy and find alternative ways to earn an income with your Splend car.

What income support can I claim during the pandemic?

You can apply for a series of grants if you’ve lost income as a self-employed worker or as a member of a partnership due to the pandemic under the Self-Employment Income Support Scheme. You don’t need to repay the SEISS grants, but they’re subject to Income Tax and self-employed National Insurance, so you must report them on your Self Assessment tax return. Once you’ve applied, HMRC will contact you again to tell you the exact sum you’re eligible for as well as the expected payment date.

If you’ve been asked by the NHS to self-isolate, either because of a confirmed infection or because you needed to care for someone with COVID-19, you may also be entitled to receive a £500 payment under the Test and Trace Support Payment scheme, which should allow you to cover your driving expenses while you’re not earning.

Your Splend car

What should I do with my Splend car if I’m diagnosed with coronavirus?

We recommend you to keep the car at your home location and notify your Member Success Representative immediately. This will prevent spreading the coronavirus to our staff and the general public (i.e. on your way home from the Member Support Centre).

Once you’re diagnosed with COVID-19, you can apply to Uber for financial support to cover both the cost of your car and your loss of earnings.

Do I need to attend my scheduled servicing appointment?

Yes, until further notice you must still attend your car’s scheduled servicing appointment. The health and safety precautions are top-priority in the maintenance centres too.

Do I need to attend my scheduled MoT and TfL inspections?

Yes. Since this is a regulatory requirement from the TfL, you must still attend your car’s scheduled appointments until further notice.

What should I do if I’ve had an accident or have other issues with my car?

Follow the standard procedure: call us on 0333 016 4331 and our team will assist you as usual, or replace your car.

Member Support Centre

Is the Member Support Centre open?

Yes, until further notice our Member Support Centre remains open to assist you. During this time, we ask you to visit the Member Support Centre by appointment only.

If you have any questions or concerns, please don’t hesitate to call us on 0333 016 4331.

Do I need to attend my monthly catch up?

No, your Member Success Representative will call you on the phone to minimise personal contact during the outbreak.

Will the Member Support Centre opening hours change?

No, our Member Support Centre will continue to operate as usual until further notice. We’re open 9AM – 5:30PM Monday through Friday.

Returning to Splend

If I hand back my car, can I return to Splend once the outbreak is over?

Yes, we welcome you back into the Splend community anytime you’re ready to hit the streets again.

Are the cars safe to collect?

Yes, we’re taking steps to ensure all our cars are thoroughly cleaned and sanitised before handing them out to our new or returning members.

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