Terms and Conditions
General information
To sign up you’ll need your driver’s license, proof of address, National Insurance number, and your PCO licence and badge.
No, you don’t need a good credit history, and every application is considered.
We offer credit through our part-exchange program, where we provide you with rental credit equivalent to the value of the vehicle asset you exchange.
We can onboard you the same day you apply provided you’re an approved PCO driver with all the required documents ready (including your insurance checks approved, without further investigations needed), and your preferred car is available.
We operate in the United Kingdom, as well as Australia.
Please do! The car is yours to use 24/7, predominantly for business, and of course the occasional personal use.
If you want to drive the car on a road trip, ask your Customer Specialist for written consent.
If you’re married or live in a legally recognized civil partnership, you can nominate your partner as a second driver for a one-off fee. Once approved, they can use the car for personal use – however, only one driver may use the car for Uber.
To be eligible, your partner must live at the same address as you, must be over the age of 25, and pass our insurance checks.
Our referral program is a unique earning opportunity. By referring a new Splend customer to a Flexi or Flexi own plan, you’ll receive a £200 payment six weeks into your friend’s Splend subscription, and your friend gets a £29 credit on their weekly subscription payment. It’s a win-win!
The Splend app lets you check your invoices, update your payment details, book a car maintenance session, view your weekly and daily mileage, and lots more.
To download the app, search “Splend” in the App Store or Google Play, and hit Install.
At Splend, we don’t just hand you the keys and leave you hanging. Our dedicated Customer Specialists are on hand to answer any questions or deal with any issues. They can help you through every step to becoming a successful on-demand driver, as well as down the road. Many common questions are addressed on the website and in the app – and you can call us on 0333 016 4331.
Both the Splend Flexi and Flexi own agreements are Unregulated Hire Purchase agreements under the Business Use Exemption. These agreements are to be entered into wholly or predominantly for the purposes of business. These agreements will not have the benefit of the protection and remedies available under the Financial Services and Markets Act 2000 or under the Consumer Credit Act 1974.
Insurance information
Yes. Insurance is included in your weekly subscription, which provides liability cover for you and your passengers, as well as comprehensive car cover for most day-to-day driving. This includes using the car for business use such as ridesharing and delivery work such as Uber Eats or Amazon Flex.
Please note: full terms for the insurance policy are specified in your agreement, and are only valid if you adhere to the conditions.
First, make sure everyone involved is safe. If there are any serious injuries, call an ambulance by dialling 999.
After you’ve attended to all medical issues, please call 0333 016 4331 and select ‘report an accident’ – press ‘3’ and then ‘1’.
There is an excess of approximately £1,000 for any insurance claim. The exact amount varies by your risk category, and the excess for non-fault claims may be partially or fully refundable.
If we can successfully recover the costs from the at-fault party, we’ll refund you the excess.
To make an insurance claim, call 0333 016 4331 and select ‘report an accident’ – press ‘3’ and then ‘1’.
Customer benefits
Yes. Your Splend subscription includes discounted prices at a growing list of suppliers. Check out our detailed list of Splend customer benefits.
At Splend, we don’t just hand you the keys and leave you hanging. Our dedicated Customer Specialists are on hand to answer any questions or deal with any issues. They can help you through every step to becoming a successful on-demand driver, as well as down the road.
Think of your Customer Specialist as your Splend customer support and business coach in one.
It’s a session dedicated to help you grow. At your catch-up, your Customer Specialist will analyse your strategy and help you improve your earnings and your driver rating with coaching and training tailored to your lifestyle. You’ll also take a look at the car together and see if it needs any maintenance.
You’re welcome to drop by any time you need help with your PCO driving strategy or want to discuss anything about your car. Your Customer Specialist is always at your service.
Simply call your customer specialist and book an appointment.
At Splend, we’re big on community. We hold customer events where you can attend training sessions to learn how to become a more profitable on-demand driver, and catch up with other drivers to exchange ideas and strategies.
Our benefits package is available exclusively to Splend customers. Sign up or say hello on 0333 016 4331, and become a Splend customer today.
General information about Flexi subscriptions
We offer new-model fully electric cars (EV) on flexible terms. All models are compliant with rideshare and on-demand delivery regulations in force, and come with a valid private hire vehicle licence as well as fully comprehensive insurance.
All new Flexi subscriptions come with a 700-mile allowance included every week. Read more about our excess mileage fees under Fee and payment information below.
All cars come with all the documentation up-to-date, so they’re ready for Uber driving and other on-demand work.
You should complete each scheduled maintenance in line with the manufacturer’s recommended service schedule, within 500 miles of being due – typically every 15,000 miles or 12 months if you drive an electric car.
As part of the weekly subscription fee, we cover all your scheduled- and warranty maintenance costs, including the replacement of the tyres and brakes to always keep you safe on the road.
However, it’s your responsibility to cover all repairs not under warranty, including but not limited to bodywork, glass, or tyre damage, and all other non-wear-and-tear items.
We operate in accordance with the British Vehicle Rental and Leasing Association (BVRLA) Fair Wear and Tear Guide; wear and tear that’s reasonable given your car’s age/mileage.
If your car shows damage outside the fair wear and tear definitions, you must have them repaired at your own cost. Here are some common examples:
Bodywork damage
Damage to your wheels other than the normal tyre wear (low tread depth) such as curb rash or other marks, tyre punctures or sidewall damage are not included.
Sidewall damage means nicks, gouges, or slits in the vertical wall of the tyre – this renders the tyre unroadworthy and you should book an appointment to have it replaced at your cost. Here are some examples of typical sidewall damage:
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Check out the most common types of tyre rim damage and the associated repair costs:
The subscription agreement and the included insurance don’t cover any damage to the windscreen.
Smaller cracks or chips in Zone A, or any damage larger than 40mm elsewhere on the windscreen deem the car unroadworthy, so these need to be fixed immediately. If you find chips or cracks 5mm or larger, you should book a service appointment as soon as possible, as these might spread and cause greater damage.
On the Flexi subscription, we cover the cost of replacing the windscreen wipers, the headlight and taillight bulbs, as well as the tyres, limited to normal wear and tear – low tread depth only.
At Splend, we recommend replacing tyres when the tread depth reaches 2 millimetres.
How to measure tread depth
Take a 20p coin and insert it into the tread grooves on the tyre. If the outer band of the 20p coin is visible, you should book your car in for a tyre swap.
You can book an appointment to have your replacement parts fitted via the Splend app or on 0333 016 4331
You can get your car serviced at:
Splend customers enjoy 24/7 roadside assistance.
If your car breaks down, call 0333 016 4331, select option 3 and then request roadside assistance. They will ensure you’re back on the road as soon as possible.
Your first payment can have up to three components:
1. Setup fee
You have to pay a one-time setup fee . This fee covers your car’s delivery, background checks, and processing of your application.
The setup fee is non-refundable, and it’s not a deposit.
2. Collection day fee
This is your weekly subscription fee for the days left of the first week, including the day you pick up the car.
For example, if you pick up the car on a Friday, we only charge you three days instead of a full weekly fee.
+1. First upfront weekly fee
At Splend, we consider your application even if you have bad credit. However, we can only do this by collecting your payments one week in advance – you’re always paying next week’s fee each time we charge your card.
If you collect your car on billing day (Thursday) or later into the week, we also charge you your first full week’s fee, in addition to the setup fee and the collection day fee.
In addition to the car subscription, the fee covers registration and other car-related paperwork, as well as your car’s regular maintenance costs:
Splend’s Flexi subscription fee includes a government and insurance charge element that is outside of our control. If any of these change, we may need to increase or decrease your weekly fees by this amount.
Yes, we have a minimum subscription period starting at six weeks, after which you can return the car at no cost.
Congestion Charges
We add the £15.50 Congestion Charge to your weekly invoice for each day you enter the Central London charging zone. You can avoid paying the Congestion Charge if you choose an electric car.
PCN notices
Since the car is registered to Splend, the local boroughs will issue any Penalty Charge Notices to us. We’ll then try to change the PCN into your name.
If the issuing borough accepts our nomination, it will be re-issued in your name for you to pay or challenge. If they reject the nomination, we’ll pay the fine to prevent the cost of the PCN increasing, and add it to your next invoice along with a £15 administration fee.
Tolls
Any charges for using toll roads, tunnels, and bridges such as the Dartford crossing are your responsibility to manage and pay. If you fail to pay any of these charges, you’ll likely get a PCN notice.
Excess mileage
If you want to drive over the weekly mileage allowance to increase your rideshare income, there’s a small £1 charge for every 10 miles you travel over the 700 miles included in your plan – rounded to the nearest 10.
We charge excess mileage in arrears for the week before last, and add it to your weekly invoice.
For example, if you drive 803 miles in a week (Monday to Sunday), 103 miles over the weekly allowance, you’ll pay a £10 excess mileage charge for that week. The £10 excess mileage charge will appear on the second invoice you receive after that week.
We charge your nominated debit or credit card every Thursday morning at 00:01 for the following week (Monday-Sunday).
If you can’t make a payment, please let your Customer Specialist know as soon as possible. We charge a £19 late payment fee for any failed payments.
If you return the car after the minimum subscription period, there is no return fee/charge.
We may need to charge a re-fuelling if you return the car with less fuel than you took it out on. Your Customer Specialist will remind you of the fuel level when you hand in your two-week notice.
A cleaning fee may also apply if the car requires further cleaning.
If you return the car with damage outside what is accepted in the BVRLA Fair Wear and Tear Guide, you must have the car repaired at your own cost.
If you need to return your car within the minimum period, we’ll charge you a £1,194 cancellation fee, minus the subscription fees you’ve already paid during the minimum subscrption period.
For example, if you have three weeks left until the end of your minimum subscription period, we’ll charge you three times your weekly fee upon returning the car.
In order to return your car, you must give two weeks’ notice – in writing – to your Customer Specialist.
Yes. On the Flexi plan, your setup fee provides you lifetime access to Splend’s services and customer benefits. But if you take a break, you can rejoin by paying the setup fee the next time you want to subscribe to drive a Splend car.
General information about Flexi own subscriptions
We offer new-model fully electric cars (EV) on flexible terms. All models are compliant with rideshare and on-demand delivery regulations in force, and come with a valid private hire vehicle licence as well as fully comprehensive insurance.
New Flexi own subscriptions come with a 1000-mile allowance included every week. Excess mileage is charged separately.
All cars come with all the documentation up-to-date, so they’re ready for Uber driving and other on-demand work.
You should complete each scheduled maintenance in line with the manufacturer’s recommended service schedule, within 500 miles of being due – typically every 15,000 miles or 12 months if you drive an electric car.
As part of the weekly subscription fee, we cover all your scheduled and warranty maintenance costs up to 100,000 miles.
Additionally, the Flexi own plan includes a maintenance pack with all the essential consumables your car needs over the length of the agreement to always keep you safe on the road:
However, it’s your responsibility to cover all repairs not under warranty, including but not limited to bodywork, glass, or tyre damage, and all other non-wear-and-tear items
We operate in accordance with the British Vehicle Rental and Leasing Association (BVRLA) Fair Wear and Tear Guide; wear and tear that’s reasonable given your car’s age/mileage.
If your car shows damage outside the fair wear and tear definitions, you must have them repaired at your own cost. Here are some common examples:
Bodywork damage
Damage to your wheels other than the normal tyre wear (low tread depth) such as curb rash or other marks, tyre punctures or sidewall damage are not included.
Sidewall damage means nicks, gouges, or slits in the vertical wall of the tyre – this renders the tyre unroadworthy and you should book an appointment to have it replaced at your cost. Here are some examples of typical sidewall damage:
|
|
|
Check out the most common types of tyre rim damage and the associated repair costs:
The subscription agreement and the included insurance don’t cover any damage to the windscreen.
Smaller cracks or chips in Zone A, or any damage larger than 40mm elsewhere on the windscreen deem the car unroadworthy, so these need to be fixed immediately. If you find chips or cracks 5mm or larger, you should book a service appointment as soon as possible, as these might spread and cause greater damage.
On the Flexi own plan, we cover the cost of replacing the windscreen wipers, the headlight and taillight bulbs, as well as the tyres, limited to normal wear and tear – low tread depth only.
At Splend, we recommend replacing tyres when the tread depth reaches 2 millimetres.
How to measure tread depth
Take a 20p coin and insert it into the tread grooves on the tyre. If the outer band of the 20p coin is visible, you should book your car in for a tyre swap.
You can book an appointment to have your replacement parts fitted via the Splend app or on 0333 016 4331
You can get your car serviced at:
Splend customers enjoy 24/7 roadside assistance.
If your car breaks down, call 0333 016 4331 and request roadside assistance. They will ensure you’re back on the road as soon as possible.
Your first payment can have up to three components:
1. Setup fee
There’s a one-time, setup fee from £299 - £499 (including VAT). This fee covers your car’s delivery, background checks, and process your application.
The setup fee is non-refundable, and it’s not a deposit.
2. Collection day fee
This is your weekly subscription fee for the days left of the first week, including the day you pick up the car.
For example, if you pick up the car on a Friday, we only charge you three days instead of a full weekly fee.
+1. First upfront weekly fee
At Splend, we consider your application even if you have bad credit. However, we can only do this by collecting your payments one week in advance – you’re always paying next week’s fee each time we charge your card.
If you collect your car on billing day (Thursday) or later into the week, we also charge you your first full week’s fee, in addition to the setup fee and the collection day fee.
In addition to the car subscription, the fee covers registration and other car-related paperwork, as well as your car’s regular maintenance costs:
Splend’s Flexi own plan includes a government and insurance charge element that is outside of our control. If any of these change, we may need to increase or decrease your weekly fees by this amount.
Yes, there is a minimum subscription period which varies based on the term length:
Congestion Charges
We add the £15.50 Congestion Charge to your weekly invoice for each day you enter the Central London charging zone. You can avoid paying the Congestion Charge if you choose an electric car.
PCN notices
Since the car is registered to Splend’s, any Penalty Charge Notices you get will automatically be directed to us. We redirect these to you in case you want to challenge them. We charge a £15 admin fee for each PCN you receive.
Tolls
Any charges for using toll roads, tunnels, and bridges such as the Dartford crossing are your responsibility to manage and pay. If you fail to pay any of these charges, you’ll likely get a PCN notice.
Excess mileage
If you want to drive over the weekly mileage allowance to increase your rideshare income, there’s a small £1 charge for every 10 miles you travel over the 700 miles included in your plan – rounded to the nearest 10.
We charge excess mileage in arrears for the week before last, and add it to your weekly invoice.
For example, if you drive 803 miles in a week (Monday to Sunday), 103 miles over the weekly allowance, you’ll pay a £10 excess mileage charge for that week. The £10 excess mileage charge will appear on the second invoice you receive after that week.
Flexi own upgrade
If you upgrade your Flexi subscription to a Flexi own plan, there is a £100 one-off charge.
We charge your nominated debit or credit card every Thursday morning at 00:01 for the following week (Monday-Sunday).
If you can’t make a payment, please let your Customer Specialist know as soon as possible. We charge a £19 late payment fee for any failed payments.
At the completion of your Flexi own contract, we charge a £199 balloon payment for changing the V5C registration document into your name.
If you return the car after the minimum subscription period, there is no return fee/charge.
We may need to charge a re-fuelling if you return the car with less fuel than you took it out on. Your Customer Specialist will remind you of the fuel level when you hand in your two-week notice.
A cleaning fee may also apply if the car requires further cleaning.
If you return the car with damage outside what is accepted in the BVRLA Fair Wear and Tear Guide, you must have the car repaired at your own cost.
If you need to return your car within the minimum period, you’ll be required to pay out the weekly subscription fee for every week remaining in your minimum subscription period.
For example, if you have three weeks left until the end of your minimum period, we’ll charge you three times your weekly fee upon returning the car.
In order to return your car, you must give two weeks’ notice – in writing – to your Customer Specialist.
Yes. On the Flexi own plan, your setup fee provides you lifetime access to Splend’s services and customer benefits. So if you take a break, you can rejoin by paying the same fee the next time you want to subscribe to drive a Splend car.